Support
Answers to the most common questions. If yours isn’t here, write to us and we’ll get back to you.
Common questions
How do I restore my purchases?
Open the purchase screen in the app and tap Restore Purchases. Use the same Apple Account you bought with; subscriptions, Lifetime Pro and content packs all come back.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. Open your Apple Account subscriptions and turn off auto-renewal at least 24 hours before the current period ends.
Open subscriptionsHow do I ask for a refund?
Refunds are handled by Apple under its policies. Request one on Apple’s Report a Problem site.
Report a ProblemWhat does iCloud Sync include?
iCloud Sync is a Pro feature. It keeps your data in the private database of your own Apple ID so it stays up to date across your devices. Settings, the app passcode, cycle data and audio clips are not synced.
How do backups work?
You can save a password-protected backup to a place you choose and restore it later. Keep the password safe — it can’t be recovered. Backups don’t include audio clips or cycle data.
How do I delete my data?
Delete individual items in the app, or uninstall the app to remove everything on the device. To also remove synced data, delete the app’s data in your device’s iCloud settings. We can’t delete or recover it for you, because we never receive it.
How do I turn off anonymous usage statistics?
Go to Settings → Share anonymous usage statistics in the app. Your Apple Watch follows the same setting. Statistics never contain your records, health data or anything you write.